Privacy Policy

We collect only the personal information necessary for the purposes described in this Policy. Depending on your relationship with us, this may include:

• Contact details, such as your name, telephone number and email address.
• Property information, such as the service address and the areas to be serviced.
• Service and account records, including service history, related documentation and billing information.
• Technical and usage information collected through our website, as described under "Cookies and similar technologies".

We use personal information to respond to requests and prepare estimates, to provide and document our services, to communicate with clients regarding scheduled and completed work, to administer billing and accounts, to meet legal and regulatory obligations, and, where consent has been obtained, to measure and improve the effectiveness of our marketing.

We obtain consent before collecting, using or disclosing personal information, except where the law permits or requires otherwise. Consent to non-essential technologies is obtained separately and may be withdrawn at any time, without affecting the services you receive.

Our website uses cookies and similar technologies that are necessary for it to function. Technologies used for advertising and analytics purposes are deactivated by default and are enabled only with your consent.

You may accept or decline these technologies when you first visit the site, and may change your choice at any time through the "Privacy choices" link in the footer.

We do not sell personal information. We may disclose personal information to the following categories of recipients:

• Service providers who assist us with communications, hosting, data storage and payment processing, and who are permitted to use the information only for those purposes.
• Advertising and analytics providers, where you have consented to the technologies described above.
• Public authorities and other parties where disclosure is required or permitted by law.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or for the period required by applicable law, after which it is destroyed or anonymized.

We maintain reasonable administrative, technical and physical measures to protect personal information against loss, unauthorized access, disclosure or misuse, appropriate to its sensitivity.

Subject to applicable law, you may request access to the personal information we hold about you, request its correction, request its deletion, obtain it in a structured and commonly used technological format, and withdraw your consent. Requests may be submitted using the contact details below and will be answered within thirty days.

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec.

We may update this Policy from time to time. The date of the most recent revision appears at the top of this page.

Questions about this Policy or about the personal information we hold may be directed to info@snoen.ca or (514) 506-8928.